Financial and banking services operate under the most demanding identity assurance obligations of any sector, yet authentication still stops at the login screen. In banking, authentication needs to mean continuous verification of the user throughout the session, not a one-time check at login, and FARx delivers that with fused speaker, voice and facial biometrics across every session, every call, and every transaction.
The online banking security threat model has changed. Fraudsters no longer need to break a robust authentication process, they wait until after it. A stolen session token, an unattended terminal, or a social engineering call that defeats a knowledge-based question can all grant full account access without any further challenge from the platform. Traditional point-in-time authentication and multi-factor authentication (MFA) security measures were not designed for this environment, which is why continuous biometric verification matters for banking security teams, fraud leaders, and compliance officers responsible for protecting customers, accounts, and regulated journeys in real time.
FARx addresses the gap that opens once a session is established. Using voice and facial biometrics, it continuously re-authenticates the account holder throughout every interaction, whether that is an online banking session, a contact centre call, a high-value payment, onboarding, a wealth management interaction, an insurance claim, or an internal staff session on a privileged trading system. The moment the biometric profile changes, FARx acts: blurring the screen, pausing the session, or triggering a step-up challenge, depending on the configured risk response. Genuine customers experience nothing different. Fraudsters are stopped in real time.
£1.1bn estimated annual cost of insurance fraud to the UK industry Industry estimates
6 major regulatory frameworks addressed by a single FARx deployment - PSD2, Consumer Duty, AML, GDPR, MiFID II, DORA FARx use case analysis
0 changes required to existing platforms - FARx integrates via REST API and WebSocket on top of current infrastructure FARx technical architecture
The compliance case is equally compelling. PSD2 Strong Customer Authentication, FCA Consumer Duty, AML transaction monitoring, MiFID II communication attribution, and DORA's digital resilience requirements all point in the same direction: firms must be able to demonstrate that the right individual was present throughout an interaction, not merely at the point of entry. FARx provides the continuous biometric audit trail that makes that demonstration possible.
1. Online banking and mobile banking app account access
Continuous session authentication detects account takeover, session hijacking, and unattended terminal risk in real time - going beyond minimum controls to actively protect customers throughout live sessions. Session hijacking can let attackers gain access to an online banking account after login, even when the original sign-in was legitimate. Unlike weak passwords, one time passcodes and knowledge based authentication, fused biometric verification can authenticate users throughout entire internet banking sessions for secure access and financial transactions.
2. Contact centre and telephone banking
Voice biometric authentication replaces easily defeated knowledge-based questions, with real-time synthetic voice detection identifying AI-generated or cloned calls before an agent acts on fraudulent instructions.
3. High-value transaction authorisation
Risk-based biometric step-up at the point of transaction ensures the person who authenticated at login is still present at the moment of payment, closing the gap that OTPs and SIM-swap attacks exploit.
4. KYC and client onboarding
Continuous biometric verification throughout remote onboarding sessions detects mid-flow identity hand-offs and synthetic identity presentations, with session logs supporting Enhanced Due Diligence documentation.
5. Wealth management and relationship banking
Real-time biometric verification during client calls and video meetings prevents impersonation fraud on high-value instructions, with MiFID II-compliant attribution of all verified communications.
6. Internal staff access and privileged system controls
Continuous biometric authentication for staff on trading platforms, payment infrastructure, and customer databases, with a biometric audit trail linking every system action to a verified individual for SMCR and MiFID II purposes.
7. Insurance and claims processing
Claimant voice and facial biometrics verified continuously throughout claims interviews, with real-time synthetic voice detection and a logged audit trail supporting fraud investigation and FCA conduct rule compliance.
Discover how FARx can strengthen identity assurance across your organisation
Get in touch
